TXIK TXAK offers a transport service for passengers with reduced mobility. That service enables people with reduced mobility to travel between their home and the destination of their choosing, and to be assisted when boarding the specially equipped vehicle, until they are dropped off at the desired destination.
Passengers with reduced mobility have access to the same fares as other users, regardless of the service they use. But the person accompanying the passenger with reduced mobility travels free of charge if the person with reduced mobility holds a Mobility Inclusion Card, regardless of the condition cited on the card.
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Report a problem accessing the network
If you encounter accessibility problems on the TXIK TXAK transport network or on the transport services for people with reduced mobility available in the North and South sectors.
The Syndicat des mobilités Pays Basque-Adour provides us with two forms to collect and follow up our complaints:
Transport for passengers with reduced mobility service in the northern sector (ex Accéoplus)
Presentation of the service
The transport for passengers with reduced mobility service in the northern sector is integrated into the TXIK TXAK network. It enables passengers with reduced mobility to travel year-round (except 1 May) in 11 municipalities:
Residents of Ondres and St Martin de Seignanx can also submit a registration form in order to access the service. However, only the 11 municipalities mentioned above will be covered.
The vehicles used are specially equipped.
Transport is carried out from stop to stop or door to door, depending on the case, but without accompaniment beyond that point.
When does the service operate?
- Monday to Saturday, 7.30 a.m. to 7.30 p.m.
- Sundays and public holidays (except 1 May) from 9.00 a.m. to 7.00 p.m.
How do I sign up for this service?
To sign up for the Accéoplus service, you must fill out the registration form. To do so, download the documents listed below and fill them in:
- a sworn statement
- an information form
- a medical questionnaire
- a photocopy of both sides of your identity card
The application should be submitted via the contact form or dropped off at a TXIK TXAK agency.
If you hold a “mobility inclusion” card (previously a disability card, green star or equivalent). We will have access to the TPMR service once the file has been validated by the transport department.
If you don’t have a “mobilité inclusion” card, but are unable to use the regular TXIK TXAK lines on your own, the service access commission may authorize you to use the TPMR service (subject to a positive decision).
How do I book a journey?
There are several ways to book a journey with the transport service for passengers with reduced mobility:
- Call +33 (0)5 47 75 76 64 from Monday to Saturday, 7.30am to 8.00pm
- At the Bayonne and Biarritz agencies
For logistical reasons, minimum booking times are required:
- Before 4:00 pm, the day before our trip or by Friday at the latest for trips scheduled on Sunday or Monday.
- Friday for Saturday and Sunday trips.
- The driver may arrive a few minutes before or after the scheduled time, but we ask that you arrive at the pick-up point agreed at the time of booking, 10 minutes in advance. If the driver is late, an SMS alert will be sent to us.
- The passenger is taken care of as soon as he or she boards the vehicle, and as far as the pick-up point agreed at the time of booking. Assistance ends when the passenger gets out of the vehicle.
How do I book a recurring route?
In order to schedule a recurring trip with the TPMR service, a written request is required and can be made :
- By telephone on 05 47 75 76 64, Monday to Saturday, 7.30 a.m. to 8.00 p.m.
- At our agencies in Bayonne and Biarritz
- By using the contact form on our website: reserve a recurring trip in the North sector (This form is not accessible, as it is not compatible with assistive navigation technologies).
Fares
TXIK TXAK tickets can be used to benefit from the Transport de Personnes à Mobilité Réduite (TPMR) service.
Download the Accéoplus presentation brochure (not compatible with accessibility tools)
(The brochure includes the information contained on this page)
TPMR service in the South sector
Service presentation
A transport service for passengers with reduced mobility is also available in the southern Basque Country. It enables people with reduced mobility to travel from one address to another (within the boundaries of the Southern Basque Country Community).
- Ahetze
- Ainhoa
- Arbonne
- Ascain
- Biriatou
- Ciboure
- Guéthary
- Hendaye
- Saint-Jean-de-Luz
- Saint-Pée-sur-Nivelle
- Sare
- Urrugne
Who is this service for?
The transport service for passengers with reduced mobility in the southern sector (formerly Hegobus) is accessible to people who have been certified more than 80% disabled.
When does the service operate?
The service is available from Monday to Saturday, 8.30 a.m. to 12.30 p.m. and 1.30 p.m. to 6.30 p.m.
How do I sign up for this service?
To sign up for the transport service for people with reduced mobility in the southern sector, call +33 (0)5 47 75 76 64 from Monday to Friday, 7.30 a.m. to 12.30 p.m. and 1.30 p.m. to 6.00 p.m.
How do I book a single journey?
To book a single journey with the transport service for people with reduced mobility in the southern sector, call +33 (0)5 47 75 76 64 from Monday to Friday, 7.30 a.m. to 12.30 p.m. and 1.30 p.m. to 6.00 p.m., specifying your departure and drop-off addresses.
For logistical and organizational reasons, service reservations must be made by telephone no later than 6:00 p.m. the day before the trip, and on Friday before 6:00 p.m. for trips scheduled for the following Monday.
On the day of the trip, I arrive at the pick-up address agreed at the time of booking, 5 minutes before the agreed time. When boarding the vehicle, I present my Txik Txak ticket to the driver.
Fares
TXIK TXAK tickets can be used to take advantage of the transport service for people with reduced mobility.
TPMR service in the eastern sector
The Transport de Personnes à Mobilité Réduite (TPMR) service in the Inner Basque Country is shared with the transport on demand service, and they operate in the same way. For more information on this service, visit the page on transport on demand in Amikuze, Iholdi-Oztibarre and Soule.
