Frequently asked questions
Click here to find answers to frequently asked questions about the TXIK TXAK network.
Report a problem accessing the network
If you have had problems accessing the TXIK TXAK network or the AccéOplus transport service for passengers with reduced mobility in the northern sector, or the southern sector (ex-Hegobus):
The Syndicat des mobilités Pays Basque-Adour offers two forms for the submission and follow up of customer complaints:
Contact form
Contact the TXIK TXAK team by e-mail using our contact form for all your requests for information and the submission of complaints.
Note: This form cannot be accessed through navigation assistance technologies. If you have any problems, call us at +33 (0)5 47 75 76 64 (Monday to Saturday, 7.00 a.m. to 8.00 p.m.).
Contact form temporarily unavailable
By telephone
TXIK TXAK agents are available over the phone from Monday to Saturday, 7.00 a.m. to 8.00 p.m.
Tel. +33 (0)5 47 75 76 64 (price of a local call)
By post
You can also contact the TXIK TXAK teams by post exclusively at the following address:
TXIK TXAK
10 chemin de la Marouette
BP 30411 – 64104 Bayonne Cedex
Note: Response times are longer by post. Use the contact form if you want a quick response.
No face-to-face reception of members of the public